Support Analyst (f/m) IT Service Desk

 

Support Analyst (f/m) IT Service Desk IKEA IT Germany GmbH Hofheim am Taunus Receive and take ownership for all support needs coming in through various support channels; register, analyse, prioritise, assign and/or solve all incoming cases within the agreed lead time; perform all daily tasks according to defined processes.

Support Analyst (f/m) Service Desk German English & 3 Rd Language In Hofheim-wallau The Service Desk Provides Worldwide Wh Professional And Service-oriented Sup­port Based On Predefined Service Level Agreements The Obvious Choice For Support Needs The Service Desk Located At 9 Offices Is Available During Agreed Times To Receive Reg­is­ter Anal­yse And Priorise All Support Needs 80% Of All Cases Will Be Solved Whin The Function The Remaining Will Be Forwarded To The Appropriate Support Group That Is Our Contri­bu­tion To Creating A Better Everyday Life For The Many People As Support Analyst You Provide Professional And Service-oriented Support To You Are The Core Of The Service Desk Which Is The Single Point Of Contact For Our Communy Of End Users In All -related Issues Assignment Receive And Take Ownership For All Support Needs Coming In Through Various Support Channels Register Analyse Priorise Assign And/or Solve All Incoming Cases Whin The Agreed Lead Time Perform All Daily Tasks According To Defined Processes Rules And Guidelines Take Responsibily For End User Communication Take Responsibily For Your Tickets And Monor Your Open Support Cases Escalate If Necessary And Keep The End User Informed About The Resolution Process Share Knowledge Wh Colleagues Ie By Using A Common Knowledge Database As A Support Analyst You Need To Be Willing To Work During Evenings Weekends And Public Holidays On A Regular Basis Your Profile You Have The Abily To Put The End Users´ Needs Into Focus You Are Fluent In German English And A 3 Rd Language Like Polish Russian Spanish (spoken And Wrten) You Can Easily Adapt Your Communication Depending On Request And Suation You Enjoy Cooperating And Sharing Knowledge Wh Your Colleagues You Are Familiar Wh The Business Processes In Order To Give The User The Right Support And Attention Good Comprehension Of Client And Server Technologies Mainly From The Microsoft Windows Environment We Look Forward To Receiving Your Application And Are Exced To Get To Know You Soon Is On An Excing Growth Journey Becoming More Accessible To The Many People We Are Investing Heavily To Develop Into The Future This Means For Example De­liv­er­ing One Of The World´s Biggest Multichannel Programs Also Means Developing A Number Of Solu­tions To Meet The Needs Of Our Customers And Co-workers Today And Tomorrow Business Solutions - Including Service Desk - Will Support This Journey By De­liv­er­ing New Customer-focused Solutions And Making Sure That Existing Solutions Are Rele­vant And Available We Empower Our Co-workers Customers And Suppliers Wh The Right Solu­tions To Contribute To A Growing You´ll Find In Us: A Company That Does Not Force You To F In But Welcomes Your Ideas A Company Which Promotes Talent And Encourages You To Take Lead In Your Own Personal Development Many Chances In A Worldwide Successful And Growing Company: At You Can Find Plenty Of Career Opportunies Many Benefs That Contribute To A Proper Work-life-balance Growing Together Offers An Excing And Empowering Work Environment In A Global Marketplace And As The World´s Leader At Life A Home You Have Exceptional Opportunies To Grow And De­vel­op Together Wh Us You Share The Vision And Ideas And Have The Desire To Develop The Business To­gether Wh Your Colleagues You Contribute To An Environment Where People Work In The Spir Of Togetherness If This Sounds Like Something You Want To Be Part Of There´s No Time Like The Present To Get In Touch - We Are Eager To Get To Know You Please Send Us Your Online Appli­ca­tion In English Stating Your Salary Expectations And Your Earliest Possible Entry Date Handi­capped Applicants Wh Equal Qualification Will Be Preferred Support Analyst -support Helpdesk User-help-desk Service-desk -service -marbeer Informatiker Informatik Fachinformatiker Fachinformatikerin Informatikkauffrau Informatikkaufmann Service Help Desk Support-marbeer First-level-support Second-level-support Benutzerservice -dienstleistungen Wiesbaden Wallau Hofheim 65719 Hessen Ax58853by IT Support Analyst IT-Support Helpdesk User-Help-Desk
Service-Desk IT-Service IT-Mitarbeiter Informatiker
Informatik Fachinformatiker Fachinformatikerin
Informatikkauffrau Informatikkaufmann Service Help Desk IT
Support-Mitarbeiter First-Level-Support Second-Level-Support
Benutzerservice IT-Dienstleistungen IKEA IT Wiesbaden Wallau
Hofheim 65719 Hessen Support Analyst (f/m) IT Service Desk Receive And Take Ownership For All Support Needs Coming In Through Various Support Channels Register Analyse Prioritise Assign And/or Solve All Incoming Cases Within The Agreed Lead Time Perform All Daily Tasks According To Defined Processes Hofheim Am Taunus IT Support Analyst IT-Support Helpdesk User-Help-Desk
Service-Desk IT-Service IT-Mitarbeiter Informatiker
Informatik Fachinformatiker Fachinformatikerin
Informatikkauffrau Informatikkaufmann Service Help Desk IT
Support-Mitarbeiter First-Level-Support Second-Level-Support
Benutzerservice IT-Dienstleistungen IKEA IT Wiesbaden Wallau
Hofheim 65719 Hessen

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